Our motto at Grove LLC (“Grovemade,” “we,” “us,” etc.) is “Made the hard way.” We believe that great design inspires others, that craftsmanship and care matter, that there are no shortcuts when it comes to delivering office desk accessories that will help create your ideal workspace. But what shouldn’t be hard is respecting our customers’ privacy. When it comes to handling your personal information, we want you to rest easy, certain that we’re collecting, protecting, sharing, and using it responsibly, with an eye toward transparency. We also want to share how you can manage that information. This Privacy Policy is part of our effort to achieve these goals. As you interact with us, you will share your personal information in various ways. Sometimes we collect it directly from you on a voluntary basis. Other times, we use technology to automatically collect personal information. We also share our customers’ personal information with certain third parties that help support our business. This Policy applies to our Website (https://groovemade.ga/) and any sites or products that display these terms. It does not apply to any website, mobile app, service, or product that does not display or link to this Privacy Policy or that contains its own privacy notice. If you do not agree with our policies and practices, please do not use our services. By accessing the Website or using our services, you agree to our use of your personal information in accordance with this Policy.
We may collect personal information from you directly or indirectly. When you fill out a form on our Website (to purchase one of our products, sign up for our email newsletter or submit a question or request using one of our online forms), you provide personal information directly to us. Other times, personal information is collected automatically as you use our Website. We also may receive personal information from third parties with whom we work.
When you purchase a product from us, you will provide personal information that includes your name, email address, mailing address, and your phone number. When you opt to receive our email newsletters, you will provide your email address. If you contact us by phone, you may provide personal information we use to answer your questions, resolve problems, or provide support. We also may collect personal information from you if you use our Website’s online chat feature to answer questions about products or orders. If you would like to join the Grovemade team, you may provide us with personal information that includes your name and contact information (email and physical address, phone number), employment history, and job title (either the one you have or the one you are applying for).
We may collect personal information about you from third parties that help support our business, such as payment processors and companies that help our marketing efforts, or when you use social media networks to connect to our Website. Read more about our third-party sources here. We encourage customers to share their experiences with our products both on our site and social media networks. If you take part in a public conversation, for example, on Facebook, YouTube, or Twitter, we may collect personal information, such as your name and other information you have agreed to make available through your agreement with the social network. Another instance where we may collect personal information is when you click “Share This” or “Like” buttons or otherwise use social media buttons or plug-ins.
Sometimes personal information is collected by automated technologies and shared with us when visitors or customers navigate through our Website. We may track your browsing actions, log your IP address, and identify your device (mobile phone, tablet, or computer and operating system). Other automated collection technologies – such as cookies, beacons, tags, and scripts – are used by us to analyze trends, administer the Website, and track users’ movements around the site. We, and our third-party partners, also use these technologies to gather demographic information about our user base as individuals and in the aggregate. Read more about our use of cookies here.
Our products may be used by anyone, including those younger than 16 years old. But we never knowingly sell products to anyone that young, nor do we collect personal information from them. If we become aware that personal information of anyone younger than 16 has been provided to us, without the proper consent, we will delete the information from our files.
Some Internet browsers offer a “Do Not Track” privacy preference. Generally, when a user turns on the Do Not Track Signal, their browser sends a message to websites requesting that the user not be tracked. Our Website currently does not respond to “Do Not Track” signals.
We know your personal information is important to you, so we want to be transparent about our use of that information. We use it for a variety of reasons, among them to provide easier, quicker access to our Website and products, make it convenient to pay for those products, and provide information about desktop accessories that may be of interest to you, both through our newsletter and posts on the Website. As visitors and customers navigate the Website, their movements will be tracked and analyzed on an aggregated basis. This information allows us to improve their Website experience. We sometimes combine personal information from specific customers that allow us to predict who will find particular products most appealing. Tracking product purchases also helps us design and refine marketing campaigns.
We also use personal information:Once your personal information is collected, as detailed above, we may share it with certain third parties for various reasons including to:
When we share your personal information with vendors and other third parties, we have entered into contracts that limit their use of the information to deliver the contracted services to us. We do not share your personal information, except as detailed in this Policy.
If you make a post on a third-party social media site, such as Facebook, or by identifying us in your social media feed by tagging us using a hashtag (like #resetthedesk) or “at” (groovemadeinc@gmail.com), your personal information may be publicly available and is subject to the privacy policies of those third-party social media sites. As a reminder, this Policy describes how we will treat your personal information once it is in our possession. We recommend you review the privacy policies of any third-party sites you visit to understand the data collection and practices of that third party.
We want to hear how we’re doing. If you have suggestions to improve our products and services, add to our product menu, or what to include in our newsletters, behind-the-scenes stories, and customer profiles, we want those as well. We love to share success stories, particularly when customers are using our products. We encourage them to submit photos of themselves (or just their favorite desk accessories), which we believe develops community around better workspaces. By submitting a photo to us, we consider this your permission to use it on our Website. If you do not want us to use your image in this way, please do not submit it to us. Please be aware that any feedback relating to our products and services on our Website or social media channels may be publicly shared.
In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, any customer information owned or controlled by us may be among the assets transferred to third parties as successors in interest. As part of this type of transaction, we reserve the right to transfer or assign your personal information to third parties. Other than to the extent ordered by a bankruptcy or other court, or as otherwise agreed to by you, the use and disclosure of all transferred customer information will be subject to this Policy.
We may disclose your information to government authorities or other third parties if any lawful circumstances arise, including when:
We have implemented commercially reasonable administrative, physical, and technology-based security measures to protect against loss, misuse, unauthorized access, and alteration of personal information in our systems. We ensure that any employee, contractor, corporation, organization, or vendor who has access to personal information in our systems is subject to legal and/or professional obligations to safeguard that personal information. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or form of electronic storage is 100 percent secure. Therefore, we cannot guarantee its absolute security.
If you feel that any of our privacy practices or security standards detailed in this Policy have not been followed, please contact us (see Contact Us at the end of this Policy for additional details). If you have received unwanted or unsolicited e-mail from us or purporting to be sent by us, please forward a copy of that email with your comments to groovemadeinc@gmail.com for our review.
We understand that you want to protect and control your personal information. This section details how you may review, update, correct, or delete that information.
You may request that we update or delete your personal information by sending an email to groovemadeinc@gmail.com with “Personal Information Updates” in the subject line or by completing our online Web form and selecting “Personal Information Request”. Upon receiving your request, we will update or delete your personal information where allowed or required by applicable law.
If you do not wish to receive promotional e-mails from us, you may follow the unsubscribe process at the bottom of the promotional e-mail you received or by emailing us at groovemadeinc@gmail.com. Please keep in mind that you still may receive transactional e-mails from us (such as e-mails related to the completion of your purchases, correction of user data, reminder e-mails you have requested, and other similar communications) that may be necessary for us to make the Website available to you or respond to your inquiries and support requests.
Individuals residing in the European Economic Area (EEA), including Switzerland, and the United Kingdom (UK) have additional rights granted under the General Data Protection Regulation (GDPR), the UK Data Protection Act and/or ePrivacy Directive, as applicable. In addition to any of the general rights granted to you under this Privacy Policy, you have the following data protection rights:
Grovemade is headquartered in the United States. Your personal information will be transferred to, processed, and maintained on computer systems located in the United States. The United States currently is not a country the European Union has deemed “adequate” under applicable data protection laws. Grovemade collects, transfers, and processes personal information under terms required by applicable law, including: when you provide your consent, to perform a contract with you (such as to deliver products), or to fulfill a compelling legitimate interest of Grovemade in a manner that does not outweigh your rights and freedoms. Grovemade may enter into data protection agreements or other legally approved mechanisms with its vendors to support compliance with applicable law. We have taken appropriate safeguards to require that the personal information we process will remain protected in accordance with this Policy when transferred internationally, including when processed internationally by third-party service providers and partners. The safeguards we have taken include implementing the European Commission's Standard Contractual Clauses or Binding Corporate Rules, for any transfer of personal information to non-EEA third-party service providers or business partners. To make a request, please contact us at groovemadeinc@gmail.com with “Personal Information Request” in the subject line. Provide full details relating to your request, including your contact information and any other details you believe are relevant. We are committed to responding to requests to exercise data protection rights in accordance with applicable data protection laws.
The California Consumer Privacy Act provides specific rights to those who live in the state of California. If you are a California-based consumer, as that term is defined under California law, this section shall apply in addition to all other applicable rights and information contained in this Policy:
If you are a California consumer and have additional questions based on this section of our Privacy Policy, email us at groovemadeinc@gmail.com or submit a request via our Web form and select “Personal Information Request” from the dropdown list. Be sure to check this Policy for updates, as we will review it at least every 12 months and make necessary changes.
The law requires us to verify that any request submitted was made by someone with the legal right to access the information. Therefore, before accessing or disclosing any information pursuant to a data access request, we may request additional information to verify your identity and legal authority, particularly when the information provided with the request is insufficient for us to confirm legal authority and/or identity. com To make a request, please contact us at groovemadeinc@gmail.com with “Personal Information Request” in the subject line or submit a request via our Web form and select “Personal Information Request” from the dropdown list. Please provide full details about your request, including your contact information and anything you believe is relevant. We will provide a response to an access request within the timeframes required by law. If we cannot substantively respond in a timely manner, we will notify you and provide the reason for the delay. Under certain circumstances, we may not fulfill your request, such as when doing so would interfere with our regulatory or legal obligations, when we cannot verify your identity, if your request involves disproportionate cost or effort, or when the law allows us to retain that information. But we will respond to your request within a reasonable time, as required by law, and provide an explanation.
This Privacy Policy will be updated to reflect our personal information handling practices. We reserve the right to amend this Policy at any time, for any reason, without additional notice to you, other than through posting the updated Privacy Policy on our Website. We invite you to return to this page to ensure you are informed of any updates we make about how we collect, use, and protect personal information. You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the beginning of this Policy.
If you have questions about the way we handle personal information, please contact us: